Refund Policy

All payments are final

Every payment to Samtoon, for a plan, a top-up or a personalised book, pays for AI generation, which costs us as soon as it runs. For that reason payments are non-refundable, except where the law requires a refund.

Try before you pay

Lessons, stars and offline play are free, the free plan includes AI credits to try, and a family that has never had a plan can start a free 7-day trial of Family AI.

How refunds are paid

When a refund is due, card refunds are processed by Paddle back to the original card, typically within 5 to 10 business days. Paddle.com is the Merchant of Record for card orders and handles their returns. InstaPay payments are handled by Samtoon directly, and their refunds are sent back by InstaPay.

How to cancel

Cancelling a plan stops renewal, and the plan stays active until the end of the period you paid for. To cancel, email [email protected]. Plans paid by InstaPay are prepaid and never renew automatically: to stop, don’t make another payment. Lessons, stars and offline play stay free after a plan ends.

Changes to this document

We may update this document. A material change is announced by email to account holders at least 30 days before it takes effect, and the effective date is shown at the top of this page. Until that date the previous version applies. If you do not agree with a change, cancel your plan or delete your account before it takes effect; continuing to use the service after that date means you accept it.

Three kinds of change take effect on publication, without notice: changes required by law or a regulator, changes that only benefit you (a lower price, a longer refund window, more rights, a new feature), and corrections to wording that do not change the meaning.