Terms of Service

The service

Samtoon is a learning app for children aged 3 to 10, with lessons, games, films and stories in English and Arabic. Parents use it for their own family. Optional AI help prepares lesson questions from a photo or PDF you add, and you review every question before it is saved.

Accounts and acceptable use

• A parent or guardian holds the account and is responsible for how the family uses it. Children play without their own login.
• You are responsible for the photos, files, recordings and lessons you add or share. They must be lawful and must not infringe anyone else’s rights.
• Abuse, including attempts to reach another family’s data, get around usage limits or resell access, may result in suspension.

Plans, trials and billing

• Lessons, stars and offline play are free for every family. Paid plans add AI lesson help; the Pricing page shows each plan and its price.
• A family that has never had a plan can start one free 7-day trial of Family AI. No payment is taken for the trial.
• InstaPay payments, in Egyptian pounds, are handled by Samtoon directly. A person checks each payment by hand and the plan starts once it is approved, so activation is not instant. Plans paid by InstaPay are prepaid and never renew automatically.
• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all card orders. Paddle provides all customer service inquiries and handles returns for card orders.
• One AI credit prepares one question. Monthly plan credits reset on the first of each month (UTC) and do not roll over. Top-up credits do not expire.
• A personalised book is a one-off digital purchase. Samtoon draws a private picture book with your family’s characters, and it stays in your family’s account.
• When a plan or trial ends, lessons, stars and offline play stay free.
• Payments are non-refundable because they pay for AI generation, except where the law requires a refund. The Refund Policy has the details.

Availability and liability

The service is provided “as is” without warranties of any kind. AI help is automated and can make mistakes, which is why you review every question before it is saved. To the maximum extent permitted by law, liability is limited to the fees you paid in the three months before the claim.

Cancelling and deleting your account

You can cancel a plan at any time. Cancelling stops renewal, and the plan stays active until the end of the period you paid for. You can also request deletion of your family and its data from Grown-ups, then Family settings, or by emailing [email protected].

Who operates this service

Samtoon is an independently operated service. Written notices and legal correspondence go to [email protected].

Changes to this document

We may update this document. A material change is announced by email to account holders at least 30 days before it takes effect, and the effective date is shown at the top of this page. Until that date the previous version applies. If you do not agree with a change, cancel your plan or delete your account before it takes effect; continuing to use the service after that date means you accept it.

Three kinds of change take effect on publication, without notice: changes required by law or a regulator, changes that only benefit you (a lower price, a longer refund window, more rights, a new feature), and corrections to wording that do not change the meaning.